How I can buy a Pepita Bike?
We offer you three sale channels, so choose the one you prefer:
- Online store.
- Contacting us by email to: firstname.lastname@example.org
- By phone, call (+34) 925 382 790.
What included the online store prices?
The shop prices are in Euros (€) and include VAT and shipping throughout Europe.
How do I know whether my order has already shipped?
When we make the shipment, we will write you an e-mail with the invoice.
We will also send you a tracking number and so you can consult at any time the status of your shipment
When will be delivered my order?
The time of delivery in your place is usually between 3 and 6 working days.
We usually give the goods from our warehouse to the transport agency in 1 or 2 working days after you make the order in our webside.
We do our best to respect the time of delivery, however, there will be determined moments of the year, such as holidays, bank holidays, etc., in which cases we can not guarantee this times of delivery. So we will be grateful you can understand the fact we are not responsible for any delay of the delivery for reasons or causes unforeseen or insurmountable by a major force.
Help Returns and Refunds
What do I have to do if I have received a faulty article?
We always try that the quality of our products are the best ones, and for this reason all our articles have transport insurance. However it is possible that sometimes you receive an article with factory defects or derivative shipping.
We recommend that at the time of receiving the package you verify that package arrives in good conditions, if not, you have to put in the delivery note the anomalies that you found when you received this one.
In case of your article present any damage, please, follow these steps within 48 working hours after of receiving the order. It is important that you do this one in this period to make the complaint to the insurance of transport agency.
- Keep the original packaging, labels, instruction manual or any accessory that it has inside.
- If the damage is only on some of the pieces of the article, please do not assemble the bike.
- Send us an email to: email@example.com with some pictures of damages and an explanation quite detailed of it.
- We are committed to answer your e-mail in maximum 24 working hours with a solution to your problem. We will replace the part or if it is necessary we will replace the full article. The way of proceeding is always the same: First, we collect the piece or article in its original packaging, and once we have received them and checked that everything is ok, we will send you a new one in perfect conditions.
The articles collected in our warehouses or store that have any incidence, they will be exchanged or refunded only in our store.
I received the bike and it’s not like I dreamed. Can I return it?
If what you receive does not fit in the place that you wanted to put it, it is not what you expected or just do not like it, do not worry. We accept the reimbursement if this one is communicated and sent within 7 working days after it is received.
To communicate us your intention of processing the reimbursement, please write us to firstname.lastname@example.org. It is very important that the article has the original packaging and it arrives to us in good conditions.
We make easier this process by putting at your disposal the collection by our agency, which is associated to transport insurance. These costs of returning the goods will be by your charge. If you are interested in making use of this service, you just have to indicate by e-mail. Then, we will contact you to reach an agreement about the collection.
You can also send us the reimbursement through another agency or certified mail. In that case, we recommend that you hire an insurance of the value for the products, which will be necessary in case of stripping or losing the goods by the transport. You will have to keep proof of dispatch to facilitate the tracking number in case of losing or delaying the goods.
In order to know that we have received the article returned, we will send you an e-mail, and once we have verified that what you return is in good conditions, will refund your sum through the same payment method you used.
Products collected in our store or warehouse will be exchanged or refunded just is the showroom.
Can I finance my purchase?
Orders over € 1000 can be financed up to 12 months without interest. For orders of less than € 1000 the interest rate will be only 4%.
Please, consult us any doubts you may have.